SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SOUQFORT (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It seems to work)) for such a sum it is a good characteristic haha
In accordance with the description, in action has not yet tried
Получил. Работает.
пришел довольно быстро. трек отслеживался. упаковкан в коробку и пупырку. проверил, всё работает. рекомендую
Посылка дошла до Пензы за 20 дней. Очень быстро! Хорошо упакована. Реальный объем диска 465 Гб вместо 500 Гб, но работает нормально. Проверил. Продавец отправил заказ быстро. Рекомендую.
доставка за 9 дней, диск работает правда при проверке было пару вылетов, воткнул в другой выход вроде перестал вылетать.
Товар соответствует описанию,проверил программой Виктория, всё хорошо.Продавец товар отправил быстро, ёмкость как в описании, к телевизору подключаеся но надо переформатировать флешку в nmfs формат.Продовца советую.
быстрая доставка, рекомендую
Брала объём 750Гб, по факту 698Гб. Работает отлично. Доставка около трёх недель. Упаковано хорошо, без повреждений
Диск упакован хорошо, ноутбук его увидел сразу, но память 465 гб
It's been 13 days. 465 GB. When turning on buzzing, like a May beetle, in the process of working all the norms. At the first record there were spontaneous disconnections, formatted-all the rules, works. Let's see how it goes.
The disc is good. Write speed ~ 70 +, reading ~ 100 +. Shipping fast. Everything works. No complaints
It came incredibly quickly, everything is intact, according to the description. works fine. Let's see in long-term use.
Came the goods, well packed. The box itself was packed in a 2 layer film and in a box the disc was also packed. Everything's fine. I ordered 320, shows 298, but apparently this is the norm. Slightly heats up, I do not know if it's normal. The disc is light enough and small, which is very convenient. Delivery fast-just under a month. Track tracked. The goods are very satisfied. I advise everyone.
It's all right, it's been in two weeks, the systemist recognizes.
The disk corresponds to the description, the recording speed is good. Packed in carton box and several layers пупырчатой film, delivery fast!
The goods of excellent quality, came very quickly, high-quality materials, included a USB cable
It's fine. Packed well. 931 GB.
Delivery to Moscow 25 days. The track was fully tracked. Very good price for this hard drive. Working, pretty clever. There is a power-off button on the body. The disk is 500 GB when formatted, emitting 465 GB. Such losses are quite normal. Ideal for movies and music, any writing and formats.
Everything came whole in a box and a double doll has not yet checked! Then I will add a tip! Seller recommend!