We are working hard to get orders to you safely and to keep you up to date on the changes we’ve made during this time.
We are working closely with our delivery partners to ensure all deliveries arrive safely and on time. The well being of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time.
Due to Covid19, we are currently limited to few countries as our shipping partners are not able to deliver worldwide. If you happen to be from one of those countries we will contact you.
Due to a sharp slowdown of global logistics efficiency, the buyer protection time has been extended to 90 days instead of the previous 45 days. Please wait for the order with kind patience. Your understanding is highly appreciated.
We are currently unable to ship your order as quickly as usual. The reason is, on the one hand, the increased demand at the moment and, on the other, the adjustment of our internal capacities to protect employees. To ensure their safety, we carry out additional health and hygiene measures in our logistics center. Unfortunately, this means that we currently need longer to process your order than you are used to. We therefore ask for your understanding and assure you that we will do everything to ensure that you receive your order as soon as possible.
We are doing all we can to ensure that your orders get to you as fast as we can, but we know that you, our lovely customers, will understand if there is a bit of a delay whilst we adjust to new ways of working.
If you have any questions, our customer care team is here as always. You can reach us by emailing firstname.lastname@example.org