SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SOUQFORT (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like the picture, charging is a little slow, but works perfectly, has a led down device connected all time is light and not felt doesnt during charging.
Very good. Although coming from Sweden, even I have purchased as that of China, that makes it takes more and did not work so well, came straight r not taxed. It has initially a red light on and when you put the phone to charge the light changes to blue and put a cell that carries induction it flashes.
Item received today thanks you
All OK. Thank you
Not fast charging
He works super good.. Hoof only the phone on it lay and charge immediately when.. Am delighted with it
The product looks like in the picture. The box arrived open, but as seem באשמת E. The product works מצויין. Only שהמטען not fast, and is not working כשהמכשיר wrapped in. More Noah recharge regular
Charging Cable did not put
Great product, super fast charging
muito bom o produto e original também.
Беспроводная зарядка оригинал, ну только не для российского рынка. Работает отлично ! Заряжает соответственно не так быстро, как на прямую в разъём смартфона. Выглядит хорошо. Спасибо продавцу.
It came quickly, looks great. But! No wiring. In the kit there was a box
Samsung Galaxy S6 charges. Everything is fine! Charging looks like an original.
Fire charging! Very fast delivery) Thank you!
Charging working shipping lightning to door
The goods received very quickly Works perfectly
It's a very light article, it actually works, I just received it hope it still works well. I arrive before the estimated time, so excellent for that. Country Chile. It brings universal charging port, I recommend charging without housings as it takes better signal, if you haven't been there for a while it says wireless charging, it works for my Galaxy S8 edge.
The product fully corresponds to the description. Seller recommend. Included wire for charging Micro USB
Everything works, thank you!
Delivery is very fast, excellent quality. How long will it last? Let's see.