SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SOUQFORT (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Norms
Trigger convenient, but the GamePad is not very) iPhone 6 s
I do not recommend. Ordered on the phone RN 8 t, because of the bulging camera does not very match under the GamePad that is, a slot and the joystick is not at all necessary! Triggers did not match, had a very small pushpin. Probably suitable for A50
Great thing. I will order a friend
All is well, satisfied
I definitely a joystick better, also because it goes much better without additional keys
Çox gözəl. Normal is Islamic
Everything is fine)
The goods did not come, the money was returned quickly.
Excellent goods, came in 34 days, was satisfied with the order, thank you, more customers)))
Very slow
Thanks!
When inserting the phone in the "joystick" Kurki do not dress, hinders the back. Phone-iPhone 6s
It's not very comfortable. Does not favor the use of games
Fragile controller it breaks after 3 uses The 2 joustyck of the perfect top Mediocre plastic but good for the price
Everything arrived without damage! Controller convenient!
Everything is fine, good Packaging waited more than a month.
It came very quickly. I think the buttons are superfluous
The quality of the plastic is not very, the keys on top suck. And it is so convenient to use both on the GamePad
Arrived before the expected! Working 100%. Loved
It's great thank you very much
The parcel came, waited almost a month, the joystick itself does not hold very well (at 4 of 5), the upper two buttons work fine, but the lower left, for walking, a little decay, sometimes you have to collect it again. So the score is 4.
Waited for the goods 3 months
Everything is super, the mower was delivered to the house.
Everything works, thank you all! It came very quickly!