All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
(Please Note: Due to a sharp slowdown of global logistics efficiency, the buyer protection time has been extended to 90 days instead of the previous 45 days. Please wait for the order with kind patience. Your understanding is highly appreciated.)
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (
45 90 days) has expired. You can do it by sending a message on the Contact Us page.