SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SOUQFORT (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product is great. Signal increased. It is recommended.
Excellent, installation simple,-absorbing any home
Delivery was fast and going very well, it's small but you have good sign, easy installation, in 5 minutes ready, I finally have good connection in the room
Perfect. The signal reaches the entire house by connecting to the signal of the clear repeater.
Installed the product, super easy, exceeded my expectations.
bieeeennnnnnnnnn. . b. c c. . c.
Excellent device. Connected without problems and very quickly. But there is one point-on the tablet connected to 5G, and on the phone 2.4G. The phone supports 5G (Redmi Note 8) Delivery in the Republic of Kazakhstan 60 days smoothly.
Arrived within promised (5 day). Works very recommend 100%. Thank you.
I received an order in due time, for which I thank everyone who took part in the shipment and delivery. The repeater is packed in a box, until connected, later I will write how it works.
Very good product, it is very easy to install, arrived only a week after scheduled, it's the third time I buy from this salesman and he's always fulfilled
Exactly what you see in the picture. Shipping very fast and well packed.
Excellent Product Simple settings! Not taxed in Brasil and led 23 days to arrive. Recommend!
Супер. Подключила, работает. В одной комнате очень плохо ловил WiFi все время автоматически переключал на сотовые данные. Поэтому посмотрев отзывы, взяла именно этот и не пожалела! С продавцом не общалась. Рекомендую!
Llegada rápida de España , semana y media, configuración algo complicada , funciona bien. Recomiendo
muy bien. igual que en la foto. llego en 19 dias a Canarias. Ahora a probarlo.
Хороший повторитель. Из минусов к нему может подключиться только 1 устройство. Очень лёгкая настройка. Сигнал передает метров на 100.
Han llegado prontísimo, los he configurado muy fácilmente. Sin problema. van como un cohete. muy satisfecha. soy una señora de 66 años y para nada informática ...
Shipment arrived in Chile in 40 days. Seller 100% reliable. Good quality product and easy configuration. I installed it and it works impeccable, it had signal problems on the first floor but it was settled. Now to prove how it works. I'll leave additional comments after a few days to see how the product works.
Good repeater. First thing that'd be good to know is that repeater can't extend two networks (2.4GHz and 5GHz) at the same time. So now I have four networks: 2.4GHz from the router 5GHz from the router 5GHz from router extended to 5GHz network from the repeater and, finally, 5GHz from router extended to 2.4GHz network from the repeater. The results from speedtest.com are attached.
Hello my dear I received the package Thank you so much I really appreciate it. ★★★★★